Last updated: June 11, 2026
2.1 Return Window
You have 30 calendar days from the date your order is delivered to request a return. Requests submitted after 30 days will not be accepted.
2.2 Eligibility Conditions
Returns are accepted only when all of the following conditions are met:
| Condition | Description |
|---|---|
| Unused condition | The item must not have been used beyond opening the original packaging for inspection. |
| Original packaging | The item must be in its original box, including all inserts, seals, and protective materials. |
| Quality issue | The return reason must be one of the following quality-related issues: product arrived damaged, product is defective or malfunctioning, wrong item was sent (different from what you ordered). |
2.3 Non-Quality Returns (Not Accepted)
The following return reasons are not accepted:
- Change of mind
- Ordered by mistake
- No longer wanted the product
- Found a better price elsewhere
- Did not like the product’s smell, texture, or appearance (personal preference)
2.4 Return Shipping Cost
For all eligible quality-related returns, we provide a free prepaid return shipping label. You will not be charged any shipping costs for returning the item.
2.5 Restocking Fee
No restocking fee applies. You will receive a full refund of the purchase price (excluding any original shipping costs if applicable — however, we offer free shipping, so no deduction applies).
2.6 Return Address
All returns must be sent to the following address:
2200 Green Street 14
Yankton, SD 57078
United States
Please do not send returns to any other address without prior authorization. Unauthorized returns may not be processed.
2.7 How to Initiate a Return
To request a return, please send an email to info@laroche-posaay.it.com with the following information:
- Your order number (required)
- A clear description of the quality issue
- Photos showing the damage, defect, or wrong item received (strongly recommended)
Our customer support team will respond within 1 to 2 business days with:
- A prepaid return shipping label (PDF attachment)
- Detailed return instructions
- Any additional information you may need
2.8 Refund Process After Return
Once we receive your returned package, we will inspect the item to confirm the quality issue.
| Step | Timeframe |
|---|---|
| Inspection and refund processing | 1 to 2 business days after receipt |
| Refund credited to original payment method | Immediately after processing |
| Time for refund to appear on your statement | Additional 7 to 10 business days (depends on your bank or card issuer) |
2.9 Non-Returnable Items
The following items cannot be returned under any circumstances:
- Items that show clear signs of use (beyond simply opening the package)
- Items that have been washed, altered, or modified
- Items damaged by the customer after delivery (e.g., accidental drops, spills)
- Items returned without original packaging
- Items returned after the 30-day window
2.10 Refund to Original Payment Method
Refunds are always issued to the same payment method you used at checkout. We cannot issue refunds to a different credit card, bank account, or PayPal account.
If your original payment method is no longer active, please contact your financial institution directly to arrange access to the refunded amount.