Last updated: June 11, 2026
6.1 Customer Support Channels
We offer two ways to contact our customer support team. All inquiries are handled in English.
Channel Details
Email info@laroche-posaay.it.com
Phone +1 (605)-890-0032
6.2 Email Support
When sending an email to info@laroche-posaay.it.com , please follow these guidelines:
Include your order number in the subject line if your inquiry relates to an existing order
Describe your issue clearly in the body of the email
Attach photos if you are reporting a damaged, defective, or incorrect item (for return requests)
Response time for emails: 1 to 2 business days. Emails sent on weekends or US federal holidays will be responded to on the next business day.
6.3 Phone Support
You may call us at +1 (605)-890-0032 during our published business hours.
Business Hours:
Monday through Friday
9:00 AM to 6:00 PM Central Time (CT)
Closed on all US federal holidays
What to have ready before calling: Your order number (if applicable) and a brief description of your question or issue.
6.4 Physical Business Address
Our physical address for returns, written correspondence, and legal notices is:
2200 Green Street 14
Yankton, SD 57078
United States
This address is not a retail store location. Customers cannot visit in person to browse products or pick up orders.
6.5 Response Time Summary
Type of Inquiry Expected Response Time
Order status questions (email) 1 to 2 business days
Return requests (email) 1 to 2 business days
Damaged/defective item reports (email) 1 to 2 business days
Phone calls (during business hours) Immediate (no wait time guarantee)
General product questions (email) 1 to 2 business days
6.6 What to Include for Faster Service
To help us resolve your inquiry as quickly as possible, please include the following information whenever applicable:
Your full name
Your order number (starts with a combination of letters and numbers)
The email address used to place the order
A clear description of the issue
Photos of any product damage, defects, or wrong items received
6.7 Out-of-Hours Inquiries
If you contact us outside of our business hours (evenings, weekends, or holidays), your email will be received and queued. Our team will respond on the next business day. Phone calls outside of business hours will not be answered.